Community Support
& Moderation

We provide 24/7, 16/7 or 8/7 community support to help the project maintain fast and effective communication with its members.

The support team is continuously working on increasing the project awareness, informing community members about all project news and announcements, engaging new members in deeper communication and building authentic relationships.

The point of our approach is that support managers answer the requests within 3 to 5 minutes, creating a strong sense of assurance in community members.

Our team will help you with the following:

24/7, 16/7, or 8/7 community support

Answer to the members’ questions

Manage the inquiries

Manage community feedbacks

Create a FAQ project documentation

Initiate dialogues

Engage new people in conversation

Defend from scams, spam, fraud

Use anti spam bots

Inform about news and updates

Reposts news & updates from the company's Twitter, Telegram etc.

Add emoji and stickers, pin a detailed message with all the links to the chats

Provide updates for clients about the community life in real time

Create or optimize information about the project

Packages

Don't leave your community alone!

Minimal Community Support

Schedule: 8 hours daily, 7 days a week

1 support manager

1 Community Telegram/ Discord

Answer the members’ questions

Manage the inquiries

Initiate dialogue

Remove spam

$1100/month

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Basic Community Support

Schedule: 16 hours daily, 7 days a week

2 support managers

1 Community Telegram/Discord

Answer the members’ questions

Manage the inquiries

Initiate dialogue

Spam removing

Create basic FAQ docs

$1600/month

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Dedicated Community Support

Schedule: 24 hours daily, 7 days a week

3 support managers

1 Community Telegram/Discord

Answer the members’ questions

Manage the inquiries

Initiate dialogue

Spam removing

Create a full set of FAQ docs

$2200/month

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Why hire ProCrypto?

Community support service will let you forget about hiring support managers in-house. We have years of experience in many projects and can deliver sustainable and qualified communication 24/7 thanks to professional support managers. Our deep expertise gives us confidence in efficiently tuning support work. Both you and the community will be pleased.